FAQ

Order & Payment

Q : You have not received an order confirmation email...

A : An order confirmation email is sent to customers automatically after the customer completes a purchase.

If you do not receive an order confirmation email, please send an email to us at online@tonyhawaii.com

Q : Payment method ?

A : Credit card only. 

Q : Shipping method ?

A : We ship item by USPS.

Q : Can I request specific delivery day and time ?

A : Unfortunately, we are unable to schedule specific delivery date and time.

Q : You have not received your ordered item.

A : Please email us at online@tonyhawaii.com if you have not received your ordered item after 10 days from the day you received a shipping confirmation email.

Others

Q : Do you offer a Gift Wrapping Service ?

A : Unfortunately, we do not offer gift wrapping service.