Refund policy

*We accept cancellations before the product is shipped. Please contact us as soon as possible as we cannot accept any cancellations after the product has been shipped.

*Return and Exchange

We do not accept any returns or exchanges.

We will accept return and exchange only if the delivered product is different from the order details.

When the product arrives, please check the contents immediately.

We take all possible measures to ensure quality control at the time of shipment, but if the delivered product is different from the ordered product, we will replace it again. The exchange is valid within 3 days after the item arrives. 

Please email us at online@tonyaloha.com for information.

Please email us the following information.

→Your name

→Product name and contents of purchase

→Product purchase date

After contacting us, we will contact you regarding the return method.

*We do not accept returns or exchanges in the following cases.

→All Hawaiian Jewelry Products

→If you lose the product accessories

→Products that have been used once

→Opened items

→If you damage your product

→If you are dissatisfied with the color or image

→After one week has passed since the item arrived